In the left panel go to HKEY_LOCAL_USER > Software > Microsoft > Microsoft Games > age of empires 3 > 1.0 - right click on the 1.0 folder and select 'Delete', say yes to any warnings , where # is the digits of your PID - right click on the entry and select 'Delete', say yes to any warnings In the right panel look for PID | REG_SZ | #-#-#-#. In the right panel look for DigitalProductID | REG_BINARY | some very long number in format of # - right click on the entry and select 'Delete', say yes to any warnings In the left panel go to HKEY_LOCAL_MACHINE > SOFTWARE > Wow6432Node > Microsoft > Microsoft Games > age of empires 3 > 1.0 Go to your start menu and run a program (different location depending on windows ver), type regedit.exe and push enter. Exit steam and make sure AOE3 is closed. This means that it already has an account that may be attached to an e-mail so old you can't recover it. If you have previously installed a copy of AOE3 and are no longer able to play it for some reason - hence why you bought the steam version, then the steam version is looking at the old registry entry for your old copy's CDKEY.
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